STORE POLICY
ASSOCIATION ULTRAS FC reserves the right to modify this policy at any time.
Customer service
The ULTRAS store offers official club merchandise (clothing, accessories, and related products).
Sales help support the club's sporting activities and development.
If you have any questions about an order, a product, customization or payment
please contact us at ultrasfootballc@gmail.com
Or via the contact form on the website
Our team is committed to responding as quickly as possible.
Privacy and security
ASSOCIATION ULTRAS FC respects the confidentiality of its customers' personal data.
The information collected (name, email, telephone number, etc.) is used solely for the following purposes:
order processing, club-related communications, administrative management
The data is neither sold nor shared with third parties.
In accordance with the law, you can request access to, modification, or deletion of your data by contacting us.
Transactions made on our site are protected by security protocols that comply with current standards (SSL).
The privacy of your users is of paramount importance to your business. Take the time to draft a clear and detailed policy. Use simple language that will inspire confidence in your customers.
Wholesale inquiries
Orders of 20 or more items of the same product (school, team, association, event) may be eligible for:
a special rate
a personalized bulk order
For wholesale inquiries, please contact us directly at:
Please indicate:
the product concerned
the quantity
the desired customization (if applicable)
RETURNS AND REFUNDS
FINAL SALE - NO EXCHANGES OR REFUNDS.
If the error is on our part, we will accept a return only if the item is not personalized (if applicable) and has not been worn or washed.
DELIVERY AND PICKUP
None of the items offered in the store are available for delivery.
Orders must be picked up in person:
either at the club premises
or during a club training session
The exact delivery details (place and time) are specified when ordering or communicated by the club.
PRODUCTION TIMES
Ordered items, especially those that are customized, require an estimated production time of 2 to 4 weeks.
This timeframe is approximate and may vary depending on:
the type of item
the volume of orders
the club's periods of activity
The club will notify customers as soon as the order is ready for pickup.
Payment methods
- Credit/debit cards
- PayPal