STORE POLICY
ASSOCIATION ULTRAS FC reserves the right to modify this policy at any time.
Customer service
The ULTRAS store offers official club merchandise (clothing, accessories and related products).
Sales help to support the club's sporting activities and development.
For any questions regarding
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an order
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a product
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a customization
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a payment
Contact us at ultrasfootballc@gmail.com
Or via the website's contact form
Our team is committed to responding as quickly as possible.
Privacy and security
ASSOCIATION ULTRAS FC respects the confidentiality of its clients' personal data.
The information collected (name, email, phone number, etc.) is used solely for:
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order processing
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club-related communication
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administrative management
The data is neither sold nor shared with third parties.
In accordance with the law, you can request access to, modification or deletion of your data by contacting us.
Transactions carried out on our site are protected by security protocols that comply with current standards (SSL).
Wholesale inquiries
Orders of 20 or more pieces of the same item (school, team, association, event) may be subject to:
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at a special rate
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of a custom group order
For wholesale inquiries, please contact us directly at:
[Your email address]
Please indicate:
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the product in question
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the quantity
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the desired customization (if applicable)
RETURNS AND REFUNDS
FINAL SALE - NO EXCHANGES OR REFUNDS.
If the error is ours, we only accept a return if the item is non-personalized (if applicable) and unworn or unwashed.
DELIVERY AND PICKUP
Not all items offered in the shop are subject to delivery.
Orders must be collected in person:
either at the club premises
either during a club training session
The exact delivery details (location and time) are specified when ordering or communicated by the club.
PRODUCTION TIMES
Ordered items, especially those with personalisation, require an estimated production time of 2 to 4 weeks.
This timeframe is indicative and may vary depending on:
the type of item
order volume
the club's activity periods
The club will inform customers as soon as the order is ready for collection.
Payment methods
- Credit/debit cards
- PayPal